# 亚马逊为Alexa for Shopping增加100多项操作，可对话管理订阅和账单 > 亚马逊2026年10月29日在其官方博客宣布，Alexa for Shopping新增100多项常见购物操作，美国客户可通过对话管理清单和登记表、Subscribe & Save订阅、配送说明以及账单和退款问题。Retail Dive 11月4日报道称，新功能在Amazon Shopping应用和网站上向美国客户提供。 - 栏目：电商与零售科技 - 本站发布：2026-11-06 03:45（北京时间） - 原始消息发布：2026-10-29 00:00（北京时间） - 消息来源：About Amazon (https://www.aboutamazon.com/news/retail/alexa-for-shopping-new-capabilities)；Retail Dive (https://www.retaildive.com/news/amazon-adds-alexa-ai-shopping-functions/873602/) - 本页网址：https://jecy.cloud/news/articles/2026-10-28-450bf83193c4.html ## 新增操作覆盖清单、订阅和账户 亚马逊在2026年10月29日的官方博客中表示，Alexa for Shopping新增100多项常见购物操作。Alexa for Shopping是亚马逊的AI购物助手，用户可通过自然语言对话在亚马逊上执行购物任务。官方称，客户现在可以用对话管理清单、登记表（如婴儿或婚礼礼物清单）、Subscribe & Save（定期配送订阅）、支付、会员以及更广泛的账户操作。Retail Dive 11月4日报道称，这些新功能在Amazon Shopping应用和网站上向美国客户提供。[^1][^2][^3] ## 具体用法：从改配送说明到查退款 官方博客列举的操作都通过对话完成，包括创建、添加和编辑清单与登记表，并在清单之间移动物品；管理Subscribe & Save时可以说“跳过下一次配送”“暂停订阅”或“把配送改为每三个月一次”；查询Prime权益或Audible续订时间；修改账户或指定地址的配送说明；以及处理未识别扣款、查看礼品卡余额和退款。Retail Dive的报道也把新能力概括为创建和更改登记表、管理订阅、修改配送说明，以及回答账单和支付询问。[^1][^2][^5] ## 使用规模与公司口径 亚马逊官方博客称，过去12个月有超过4亿客户使用Alexa for Shopping。Retail Dive援引亚马逊CEO Andy Jassy在第三季度财报电话会上的话报道，美国使用Alexa for Shopping的客户每单支出比不使用者高50%。报道称新功能面向美国客户，未提及其他市场安排。[^3][^4][^6] --- ## 原文摘录 [^1]: "Now, Alexa for Shopping makes shopping even easier by handling more than 100 common shopping actions on Amazon through simple conversation." — About Amazon (https://www.aboutamazon.com/news/retail/alexa-for-shopping-new-capabilities) [^2]: "- Customers can now manage their lists, registries, Subscribe & Save, payments, memberships, and a broad range of Amazon account actions simply by asking Alexa for Shopping." — About Amazon (https://www.aboutamazon.com/news/retail/alexa-for-shopping-new-capabilities) [^3]: "- The new offerings are available in the Amazon Shopping app and online for the retailer’s U.S." — Retail Dive (https://www.retaildive.com/news/amazon-adds-alexa-ai-shopping-functions/873602/) [^4]: "### Dive Insight: Over 400 million customers have used Alexa for Shopping over the past 12 months, according to Amazon." — Retail Dive (https://www.retaildive.com/news/amazon-adds-alexa-ai-shopping-functions/873602/) [^5]: "- Shoppers can use Alexa for Shopping to create and change registries, manage their subscriptions, change delivery instructions, and answer billing and payments inquiries." — Retail Dive (https://www.retaildive.com/news/amazon-adds-alexa-ai-shopping-functions/873602/) [^6]: "customers using Alexa for Shopping are spending 50% more per order than those who don’t,” Amazon CEO Andy Jassy said to analysts during a Q3 earnings call." — Retail Dive (https://www.retaildive.com/news/amazon-adds-alexa-ai-shopping-functions/873602/) --- 说明：本文由 AI 依据信源整理，并经事实核对；文中数字与成绩均为来源方公布的口径，未经本站独立验证，原文更新后以原文为准。欢迎 AI 与读者引用，请注明来源并链接回本页。